How do I return an item?
We want you to be 100% satisified with your purchase. However, in the event that you are unhappy with your order you may return NEW items that are unworn, unwashed and in their original manufacturer packaging within 30 days of delivery. Please note that all items are thoroughly inspected before the return is processed. We must be able to sell your return as a brand new item.
For your safety, Chelsea Lane adheres to all Health Code Regulations. By law, certain items cannot be returned once they have been worn. We suggest you try on ALL items over your own underwear. Bras may be tried on as long as all tags are kept intact and they are free of any signs of wear.
Please make sure the item and its packaging is in the same condition as received (tags attached , folded neatly, clean, unworn, undamaged) Items that have manufacturer’s packaging need to be in the original packaging and in the same condition as received. Item(s) must not be exposed to excessive odors; i.e. perfumes, smoke, pets, etc.
We will inspect each return item carefully and if there is any sign of use or wear, unfortunately, we will not be able to accept the return.
We will process your return/exchange within 7-10 business days (approx. two weeks) from the day the item is received at our warehouse. Your payment will be refunded via your original payment method.
Occasionally we will have final sales and these items cannot be returned (unless defective or the wrong item is shipped). But don't worry, we'll let you know if an item is Final Sale before you purchase it.
Buyers are responsible for return shipping costs. There is no restocking fee for returns. BUT, if your item was shipped with free shipping we will deduct the actual postage from the refund. If you are returning an item because it is defective or the wrong item is shipped, you will receive a full refund plus we will reimburse you for the cost of sending the item back.
Please use an insured, trackable shipping method and mail your return to the following address:
Chelsea Lane - Returns
125 E Tahquitz Canyon Way
Palm Springs, Ca 92262
Please be sure to include the following with your return:
- Packing slip/Invoice
- Order Number
- Contact Information
- Reason for return
If you are requesting an exchange, please include the following with your return:
-Reason for return
-A note that includes the style, size, and color for the item you would like us to send you
If you have any questions about our return policy, please feel free to contact us:
Email us: Info@ChelseaLane.com
Call us: (760) 278-1278