If you are in Palm Springs, California, visit us at 170 North Palm Canyon or call 760-354-9154.
Packaging:We only use standard USPS postal service boxes or unmarked generic boxes or envelopes.
Domestic Shipping & Handling Time:Orders are processed within two business days of receipt.
Most orders sent within the United States are shipped via USPS First Class Mail or Priority Mail.
Shipping time varies by service:
First Class Mail: 4-7 business days Priority Mail: 2-3 business days Express Mail: Overnight to most areas International Orders are usually shipped via First Class International. Priority International and Express International are also available.
Please note: These shipping times DO NOT include time spent in customs processing which varies by country and is beyond our control.
International Shipping & Handling Time:First Class International Mail: 2-8 weeks Priority International Mail: 2-4 weeks Express Mail International: 1-2 weeks Insurance : All shipping includes insurance and, where possible, delivery confirmation.
International Shipping Customs & Duties:Certain countries have had extended delays in customs, including the United Kingdom, Italy, Germany and Austria.
Customs delays are beyond our control and are not included in the estimated shipping time. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight or shipping company or when you pick the item up - do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.
Combined Shipping Costs:For items not offered with free shipping, we are happy to combine orders to reduce shipping costs. The shipping calculator should automatically determine the discount, but if not, feel free to contact us.
Online Tracking:Online tracking is only available for the following services: Domestic Priority Mail, Domestic Express Mail, International Priority Mail and International Express Mail. First Class Domestic Mail and First Class International mail DO NOT provide any online tracking. Priority Mail and International Priority Mail provide only limited online tracking.